Scheduling a CAPS Appointment

An Important Notice About CAPS Services

To support physical distancing and reduce potential exposure to students and staff during the ongoing COVID-19 pandemic, CAPS hours and on-site operations are temporarily modified. 

How to Make an Appointment

  • Please call (323) 343-3300. Follow the prompts to speak to a CAPS reception staff. If no one answers, leave a message with a call-back number.
    • CAPS staff check messages regularly during service hours and returns calls.
    • If needed, you will be connected with a counselor or psychiatrist.

Temporary Service Hours

  • Monday-Friday: 8:30 a.m.-4:30 p.m.

Telehealth Services

CAPS services are currently available through telehealth. Telehealth allows students to have access to remote counseling services by a Counseling and Psychological Services counselor. On-site services are provided on a case-by-case basis.

For additional details, please click on Teletherapy.

Reason for Appointment

When you call for services, you will be given an appointment for a brief assessment so that next best steps can be determined. If in the last two weeks you have experienced any of the following, please ask for a same day triage appointment:

o In the last two weeks thoughts of harming yourself

o In the last two weeks thoughts of harming others

o In the last two weeks trauma (such as sexual trauma, physical abuse, or the death of someone close to you)

o In the last two weeks being stalked or someone being violent with you

o In the last two weeks concern that a child is being sexually abused or neglected, an elderly or dependent person is being abused, or a Cal State LA student is suicidal or homicidal

o In the last two weeks hallucinations (hearing voices or seeing things)

o In the last two weeks diagnosis of a new serious illness

o In the last two weeks discharge from a psychiatric hospitalization

What You Can Expect During Your Initial Visit

When you make an appointment at CAPS, you will initially be seen for a brief assessment by a licensed psychotherapist. Each client’s current needs will be considered in developing a therapy plan. This is a collaborative process between you and your counselor. 

The first meeting is used to:

a) briefly assess your level of risk,

b) clarify your reasons for seeking CAPS services, and

c) determine next best steps.

Mental Health Emergencies and After-Hours Care

Call 911 for all emergencies.

For urgent care during office hours or after office hours, please call CAPS 323-343-3300. 

On-Campus Emergencies

For on-campus emergencies, please call University Police at 911 from a campus phone; use the closest emergency phone ("blue light," non-dial, outdoor emergency phone); or call 323.343.3700 (on-campus extension 3-3700). Off campus, please call 911 or go to your nearest emergency room or hospital.

Non-Life Threatening Situations

If the situation is not life-threatening:

  • After-hours psychological assistance (e.g., crisis counseling, referrals) is available through the Los Angeles County Department of Mental Health Access Center 24/7 Helpline at 800.854.7771.