SFS FAQ

Frequently Asked Questions (FAQ):

  1. Can I register for classes before paying?
  2. How much do I need to pay for tuition and fees?
  3. Will a balance appear on my account prior to enrollment?
  4. How long after I make a payment can I register for classes? 
  5. If I received a financial aid award can I register for classes?
  6. Do you offer installment payments for tuition and fees?
  7. Where do I go to enroll in the payment plans?
  8. What type of payments does the Cashier's Office accept?
  9. Can I pay online?
  10. Do you accept wire transfer payment?
  11. Why do I get a payment error when registering for classes?
  12. I received a bill notice but receiving financial aid award, what should I do?
  13. What happens if I received a disenrollment notice?
  14. When do I receive my financial aid disbursement?
  15. Why have I not received my financial aid disbursement?
  16. I lost my financial aid check, what should I do?
  17. Do I need to request a tuition and fee refund when I do a partial drop or completely withdraw?
  18. Will I receive a 100% tuition and fee refund?
  19. I was awarded a Perkins/Nursing loan, do I need to attend Orientation?
  20. My parent borrowed a Plus loan and has not received it, what should I do?
  21. I have an Educational line of credit, off campus scholarship, nursing loan, ASI grant, and or Athletics Grant-In-Aid, are these checks mailed?
  22. Who can I call if I need help paying online?
  23. How do I give permission for my parents to get my financial information from Student Financial Services?
  24. What is the difference between Student Financial Services and Financial Aid Office?

Answers:

1. Can I register for classes before paying?

No. Cal State LA is a pre-paid campus.  Tuition and fees must be paid before registering for classes unless a student is fully awarded financial aid grants, loans, or scholarships, is sponsored by a third party or is participating in a payment plan.

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2. How much do I need to pay for tuition and fees?

Please visit the Cashier’s website for the latest tuition and fee amount at http://www.calstatela.edu/sfinserv/cashiers-office.  Tuition and fees must be paid before registering for classes unless a student is fully awarded financial aid grants, loans, or scholarships, is sponsored by a third party or is participating in a payment plan.

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3. Will a balance appear on my account prior to enrollment?

No, a balance will not appear on your student account.  Since Cal State LA is a prepaid campus, tuition and fees must be paid prior to enrollment.  Please visit the Cashier’s website for the latest tuition and fee amount at http://www.calstatela.edu/sfinserv/cashiers-office.

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4. How long after I make a payment can I register for classes?

Your payment is posted within a few minutes and will allow you to enroll for classes if it is your scheduled appointment date.  Payments made after 9 pm, weekends and holidays will not post until the next business day and will allow you to enroll on that day.

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5. If I received a financial aid award can I register without paying?

Yes, you may register for classes if you have anticipated financial aid award to cover your full tuition and fees. If your financial aid award is partial, payment of the difference must be made in order to register for full-time.

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6. Do you offer installment payments for tuition and fees?

Yes, we offer two types of payment plans.  Installment Payment Plan and Management Payment Plans are available online at https://commerce.cashnet.com/csulapay.  The IPP fee is $33.00 per semester and the MPP fee is $35.00 per semester.

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7. Where do I go to enroll in the payment plan?

You may enroll for the Installment Payment plan in person at ADM 140 Student Loan Services and Collections Office or online at https://commerce.cashnet.com/csulapay under “Your Account.”  For the Management Payment Plan, you may enroll only online at https://commerce.cashnet.com/csulapay. Select “Your Account”.

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8. What type of payments does the Cashier's office accept?

We accept cash, check or money order only. No credit card payments are accepted in person or by phone.

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9. Can I pay online?

Yes, payment can be made at Cashnet Smartpay https://commerce.cashnet.com/csulapay. A 2.75% non-refundable service fee applies for credit card, $5.00 non-refundable service fee for debit card and electronic check payments.

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10.  Do you accept wire payments?

International students who do not have a U.S. bank account may transfer funds from their foreign bank directly to Flywirer for payments such as: tuition and fees, housing and application fees. All payments must be transferred in U.S. dollars. International foreign exchange rates will vary. For more information and instructions, please download the: Flywire guide. To make a wire transfer please log on to: https://www.flywire.com/pay/calstatela

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 11. Why do I get a payment error message when registering for classes?

You may receive an error due to non-payment or incomplete payment.  If you anticipate receiving financial aid, verify GET if your award or scholarship is authorized. If you have a third party sponsor, fee waiver or scholarship an authorization form must be submitted first to the Cashier’s Office in order to register for classes.

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12. I received a bill but receiving financial aid award, what should I do?

Review your student account to verify if your financial aid awards are enough to cover your tuition and fees.  If not, you will be responsible for payment for the difference your aid does not cover.  If you are awarded but have not been disbursed, please contact the Financial Aid Office at (323) 343-6260.

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13. What happens if I received a disenrollment notice?

You received a disenrollment notification if you failed to pay your tuition balance by the billing deadline date.  There will be no reinstatement of your current classes once you are disenrolled unless you can provide supporting documentation of University error.

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14. When do I receive my financial aid disbursement?

We have weekly financial aid disbursements throughout the term.  Please refer to the student Financial Aid website (www.calstatela.edu/univ/finaid) for the anticipated disbursement dates.

If you are enrolled in courses by the Financial Aid deadline date and do not have a financial aid hold, you should be scheduled for a disbursement by the next anticipated disbursement date.

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15. Why have I not received my financial aid disbursement?

Possible reasons why you have not received your financial aid disbursement:

  • Did you apply for financial aid and receive a Financial Aid Notification Letter?

Financial aid may still be processing your paperwork.

  • Are you enrolled in classes?

You need to be enrolled in classes before Financial Aid can disburse your awards.

  • Is your mailing address correct?

If your address is incorrect or the financial aid check is undeliverable the post office should be returning the check to our office.  Please contact us at (323)343-3630.

  • Is your account information through direct deposit correct?

Verify checking or saving account routing number and account number entered in your student account.  It will take a week for a replacement check to be issued once your account is rejected by the bank.

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16. I lost my financial aid check, what should I do?

You need to place a stop payment on that check.  Bring your student photo id and complete a stop payment form at the Disbursement Office windows, Administration Bldg. Room 131.

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17. Do I need to request a tuition and fee refund when I do a partial drop or completely withdraw?

No. We process refunds automatically the 4th or 5th week of each semester. For late withdrawals, you may complete a Refund Petition form available online or in person at Disbursement Office Administration building, Room 131.

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 18. Will I receive a 100% tuition and fee refund?

No. We process refunds automatically the 4th or 5th week of each semester. For late withdrawals, you may complete a Refund Petition form available online or in person at Disbursement Office Administration building, Room 131.

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19. I was awarded a Perkins/Nursing loan; do I need to attend Orientation?

Yes the Perkins and Nursing Loan Orientations are a requirement.  Orientations are held Monday thru Thursday 10am, 2pm and 4pm.  Please contact Student Loan Services and Collections to make an appointment. (323) 343-3580.

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20. My parents borrowed a Plus loan and has not received it, what should I do?

The Parent Plus loans are processed with the weekly financial aid disbursements.  The Parent Plus loan checks are mailed to your parent via certified mail.  Please contact the Disbursement Office at (323) 343-3630 for more information.

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21. I have an Education line of credit, off-campus scholarship, nursing loan, ASI grant, or Athletics Grant-In-Aid, are these checks mailed?

No, these checks are not mailed.  You need to pick up these checks at the Disbursement Office.  Please contact our office to ensure the checks are available and bring your student photo id.

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22. Who can I call if I need help paying online?

You can call Student Financial Services at (323) 343-3630 or (323) 343-5357.

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23. How do I give permission for my parents to get my financial information from Student Financial Services?

You may complete a FERPA Consent Form in Administration Bldg. Room 140.  Please bring a picture ID to complete the process.

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24. What is the difference between Student Financial Services and Financial Aid Office?

The Financial Aid Office is responsible for awarding financial aid based on the completed FAFSA Application.

Student Financial Services consists of four offices.

Cashier’s Office-Responsible for taking payments and posting tuition and fee charges.

Disbursement Office- Responsible for disbursing financial aid refunds, tuition/fees and miscellaneous student refunds.

Student Loan Services and Collections-Responsible for collections of student account receivables, Perkins and Nursing Loans.  Offer payment plans and 30 Day Loan program.

Golden Eagle One Card Office-Responsible for the campus ID Card, copiers and printing services.

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